7 Ways AI Chatbots Are Driving a 20% Boost in Customer Satisfaction Across Retail in 2025
AI chatbots are transforming customer service in retail, with a new global study showing a 20% increase in customer satisfaction. From answering questions 24/7 to reducing wait times and improving personalization, these smart assistants are helping stores serve more customers while reducing pressure on human staff. With over 300 retailers surveyed across North America, Europe, and Asia, the results highlight how chatbot technology is shaping the future of shopping.